Legal
Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Zig Mobile application and website at www.zigmobile.com. By creating an account or placing an order you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years old and legally capable of entering a binding contract in your jurisdiction to use the Service.
2. eSIM Purchase Terms
When you purchase an eSIM plan through Zig Mobile: • You are purchasing a prepaid mobile data plan provisioned by a third-party carrier via our supplier (eSIM Access). Zig Mobile acts as a reseller, not a carrier. • Plans are sold as described at purchase — data allowance, validity period, and supported countries are stated on the plan detail screen. • eSIM profiles are delivered digitally to your account. Physical SIM cards are not provided. • An eSIM profile is tied to a single compatible, network-unlocked device. • Validity periods begin on first data use in the destination country, unless otherwise stated. • Multi-country plans cover the countries listed at purchase; coverage is not guaranteed if a local network is unavailable.
3. Refund and Cancellation Policy
Once an eSIM profile has been installed or the QR code has been revealed, the order is non-refundable. • Unactivated eSIMs: cancellation may be requested within 24 hours of purchase by contacting support@zigmobile.com. • Activated eSIMs: no refund once installed, scanned, or data usage has been recorded. • Duplicate orders: contact us within 1 hour of the second order. • Technical failures: if activation fails due to a fault on our side, we will issue a replacement or refund at our discretion. • Chargebacks for activated eSIMs without contacting support may result in account suspension.
4. Top-Up Plans
Top-up data packages applied to an active eSIM are subject to the same no-refund policy as the original plan. Unused top-up data expires when the underlying eSIM expires.
5. Carrier Liability Disclaimer
Zig Mobile resells plans provided by independent network operators. We have no operational control over carrier networks. • We do not guarantee uninterrupted or minimum-speed service in any country. • Network outages, congestion, or regulatory restrictions may reduce service and do not entitle you to a refund. • Emergency calling (911, 112, etc.) is not available on eSIM data plans. • Our maximum liability for any eSIM plan is limited to the purchase price paid for that plan.
6. Device Compatibility
It is your responsibility to verify that your device is eSIM-compatible and network-unlocked before purchasing. Zig Mobile is not liable for plans purchased for incompatible or carrier-locked devices.
7. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials. You must not share, resell, or transfer eSIM profiles for commercial gain, or use the Service for unlawful purposes. We may suspend or terminate accounts that violate these Terms.
8. Intellectual Property
All content, trademarks, and software associated with Zig Mobile are the property of Zig Mobile or its licensors. You may not reproduce or distribute them without our express written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Zig Mobile shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
10. Governing Law
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer-protection law in your jurisdiction requires otherwise.
11. Changes to These Terms
We may revise these Terms at any time. Material changes will be notified via in-app message or email. Continued use after the effective date constitutes acceptance.
12. Contact
Questions about these Terms? Email: support@zigmobile.com Website: www.zigmobile.com
Last updated: 12 May 2026. Questions? support@zigmobile.com
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