Legal
Privacy Policy
Zig Mobile ("we", "our", or "us") operates the Zig Mobile application and website at www.zigmobile.com. This Privacy Policy explains what personal data we collect, how we use and store it, and your rights regarding that data.
1. Data We Collect
When you create an account or purchase an eSIM we may collect: • Account: email address, display name, and authentication credentials. • Location: approximate device location (when permission is granted) to surface local currency rates relevant to your active eSIM. • Payment: payment card details necessary to complete a purchase. Card numbers are never stored on Zig Mobile servers — they are transmitted directly to Stripe. • eSIM: ICCID, LPA activation string, data usage, plan status, and activation/expiry timestamps. • Usage: in-app activity such as countries browsed and plans viewed.
2. How We Use Your Data
We use your data to provision and manage eSIM plans, sync status across devices, display local FX rates, send transactional emails, and detect fraud. We do not sell your personal data to third parties and do not use your data for advertising purposes.
3. eSIM ICCID Storage
Each eSIM is assigned a unique ICCID by the network operator. We store this identifier with your account to query live usage, support top-ups, and display QR codes for installation. ICCIDs are only accessible to authenticated users who own the corresponding eSIM. They are shared with our eSIM supplier (eSIM Access) only as required to fulfil your order.
4. Supabase Data Processing
Zig Mobile uses Supabase as its backend database and authentication provider. Your data is stored in a Supabase-managed PostgreSQL database. • All tables are protected by Row-Level Security — each user can only access their own records. • Data in transit is encrypted using TLS 1.2+. • Data at rest is encrypted using AES-256. • Authentication tokens are stored securely on-device using platform secure storage.
5. Stripe Payment Handling
All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor. • Card details are collected directly by Stripe and never stored on Zig Mobile servers. • Zig Mobile receives only a Payment Intent ID and confirmation of success or failure. • Apple Pay and Google Pay transactions are processed through the respective platform wallets before being passed to Stripe.
6. Data Retention
We retain your account data for as long as your account is active. eSIM records are retained for a minimum of 12 months for billing and dispute purposes. You may request deletion of your account and associated data at any time by contacting support@zigmobile.com.
7. Your Rights
Depending on your jurisdiction you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, email support@zigmobile.com.
8. Children's Privacy
Zig Mobile is not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
9. Contact Us
Questions about this Privacy Policy? Email: support@zigmobile.com Website: www.zigmobile.com
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of Zig Mobile after a change constitutes acceptance of the updated policy.
Last updated: 12 May 2026. Questions? support@zigmobile.com
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