Support online
We’re here when you need us
Billing, technical help, account questions — send a message and our team will get back to you.
Support topics
What we can help with
From checkout to first connection abroad — tell us where you're stuck.
01
Orders & billing
Receipts, payment issues, refunds for unactivated plans, and invoice questions.
02
Install & activation
QR codes, LPA strings, dual-SIM settings, and first connection abroad.
03
Data & top-ups
Usage tracking, running out of data mid-trip, and buying more on the same eSIM.
04
Device compatibility
Whether your phone supports eSIM, carrier unlock checks, and plan switching.
Before you write
Help us help you faster
A few details in your first message usually shortens the back-and-forth.
01
Include your order number
We can resolve most billing and install issues faster with your order ID.
02
Share device details
Phone model and OS version help us spot compatibility or settings issues quickly.
03
Typical reply window
Typically within 24 hours
Self-serve
Check the FAQ first
Activation, install, top-ups, compatibility, and refunds are covered in the help center.
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Get help inside Zig Mobile
Chat, tickets, and device checks — all in one place while you travel.